Refund policy

At Cara Ldn , we want every pair of shoes you choose to bring style and finesse to your outfit. But if your purchase isn't quite right for you, don't worry: our returns process is simple and hassle-free.

Deadline for Return

You have 30 days from the delivery of your order to request a return.

To be eligible, the item must be unused, in its original condition, and with all packaging included.
At Cara Ldn, we never charge restocking fees: what you see is what you get, and that applies to our returns policy as well.

How to Start a Return

To get started, write to us at help@caraldn.com indicating your order number.

• The customer is responsible for return shipping costs.

• We recommend using a trackable courier service to ensure your package arrives safely.

Changes and Replacements

Would you prefer to exchange one item for another?
Simply mention it when contacting us and we'll help you find the perfect option for your home.

Refunds

Once we receive and inspect your return, we will issue a refund to your original payment method within 7 business days .

Please note that your bank or payment provider may need a few additional days to process and reflect the transaction.

Do you have any questions?

If you need more information or have any questions about returns, we're here to help. Email us at help@caraldn.com anytime.
You can also contact us via Instagram @caraldn_footwear we will also respond to your questions there!

At Cara Ldn , we want your ordering experience to be as effortless as the outfits you’ll be creating with us