How long will my order take to arrive?

Our estimated delivery time is 4–9 business days from the time of order. You’ll receive a shipping confirmation with tracking as soon as your order is on the way. Check out our shipping policy for more details.

How do I pick the right size?

Most of our products contain a sizing chart on their product page, we recommend that you follow this sizing chart to ensure you pick the correct size for you.
If you require further assistance with sizing , Contact us.

What is your return policy?

You have 30 days from delivery to request a return or exchange for items that are new, unused, and in original packaging. Customers are responsible for return shipping. Please use a trackable service and email us the tracking number so we can process your request quickly.

What are the shipping options?

All orders are sent with tracked shipping. All orders come with free shipping for customers in Ireland and the United Kingdom

Can I exchange for a different size or colour?

Yes, exchanges are welcome as long as the item meets our return condition (new, unused, original packaging). Start by submitting a return/exchange request and note the size/colour you’d like.

What if my item arrives damaged or I receive the wrong product?

Email us: help@caraldn.com with your order number and clear photos of the issue. Once verified, we’ll arrange a replacement or a full refund at no extra cost.

How do I contact customer support?

Reach us at:

• Company name: Cara Ldn

• Address:  3 Ringsend Road, Dublin 4, D04 X92, Ireland

• Email: help@caraldn.com
  
  Reach out to us: Contact page
  Follow us on Instagram: @caraldn_footwear  and connect with us!

Customer Service Hours

Monday to Friday: 8:00 – 17:00
Saturdays and Sundays: 9:00 – 16:00
(Dublin time, GMT)

Saturday & Sunday: Closed